Rolex Service Center info

[johannes93]

Anyone know how much to replace the glowing pearls on submariner dial?
Mine doesn't seem to glow in the dark anymore

[sparklingsoda]

I asked about servicing of my watch recently too, they quoted $500 only though, and said that it comes with a 2 years worldwide guarantee after its serviced, which I thought made the price more reasonable...

[luxurolex]

Have to agree $850 for servicing is too much.

[keltzar]

Never mind the price .... but the front counter service is deteriorating every year... besides my own dismal experience, I hear other horror stories about poor service, sometimes unreasonable counter staff.

[shopiao]

Just to share my experience recently. My half gold Rolex suddenly stop working one morning. When I try to wind or shake the watch, it moves clockwise then backward before it stop again.

I call up Rolex Service Centre and the lady that answer my phone suggest I bring it over. My 1st question is what is the estimated cost. Well, you all should know by now, it is $850 to do a general servicing excluding any repair or parts. It will takes around 5 to 6 weeks.

So, either Rolex business is so good or they are really very shorthanded. But how do they justify the $850? Inflation?

I went over to Han Meng at China Town. He took a look and told me it is the spring. On the spot, he removed the broken spring and replace it for $150. On top of this, he oiled some of the parts and advise that if required, then service it. Otherwise it should work fine.

We need all these Shifu to continue to ply their trade. without them, we will be at the mercy of these big agents. I think at the back of most people mind is, if they need to leave behind the watch, what will happen to their parts? It would be good for this forum to share some reliable repairers so that we have options.

[gs160]

Is the servicing cost the same in different countries? will it be cheaper if i take it to the RSC in Philippines? will the quality be the same? Thanks!

[blackhorse]

Went to RSC today at 10.15am to adjust the bracelet length with compliments. One and only customer and job done in 15 mins. Greeted by very friendly and smiling aunties. Good job and keep it up! RSC....

Confirm S$920 for all sports model on standard servicing ...

[Zactorx2]

Hi, can I check with you guys does the RCS does adjustment to watch links? And do they charge? Just purchased 1 from overseas and the watch link was adjusted wrongly and by the time i realised was too late (at the airport).... Tks for your comments...

[bish]

sent my sub to RSC a few days ago for regulation as it was losing 10 secs per day. done in 1 hour and hasn't lost a second since.

[Oceanklassik]

Yes, you can bring your Tudor watch to the ROLEX Service Centre. They do sell bracelets for Tudor watches. I am not sure the cost of polishing, you can call to ask tomorrow.

[zwyuen_]

do i bring my tudor to rolex service centre as well? how much it cost for polishing? and do they sell bracelets?

[RolPam]

Just sent in my explorer II for servicing at RSC today, 5 weeks to collect.

[snip3r]

Newbie here.

Called up for servicing at RSC. Submariner no date 2 months.

Called up JW. 5 months.

Lead time is atrocious.

No kidding, is the downtime so long because

- the watch is that complicated?
- many watches are being handled?
- the send it back to Switzerland?
- not enough technicians?

[Rofthelper]

No kidding, is the downtime so long because

- the watch is that complicated?
- many watches are being handled?
- the send it back to Switzerland?
- not enough technicians?

I kid you not, this is what they told me when I bring in my watch.

The servicing is done in SG. Maybe waiting for parts due to no stock on hand?

[drsubaru]

RSC staff says 6-8 weeks depending on the extent of the overhual/repair.

No kidding, is the downtime so long because

- the watch is that complicated?
- many watches are being handled?
- the send it back to Switzerland?
- not enough technicians?