Originally posted by cheng
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I second to that .... really the worst i have seen so far .... really scanned u and really have such negative attitude which seriously i don't know why. -
The Hour Glass at central lady SE friendly abit discount, at tang super friendly got discount.
Sincere at suntec SE never entaining. No Rolex.
Cortina at RP SE told the price and say the rolex is at the other site no discount.
Cortina at paragon say fixed price no discount.
Dickson Watch at suntec SE never entaining but got discout.
THH at PP service good got discount.
THH at LP service good got discount.
WP at LP SE so so only no discount.
THG at TK closed liao.Leave a comment:
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I can tolerate such behavior, BUT if I am out with my Mum/GF and they show me this kind of attitude, I will reply "Don't be lazy and check exactly how much is the watch. If you are too lazy to do it, get your MD to come down to do it.Originally posted by cheng View Post
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Worst experience---Cortina Raffles city
walk into the shop, sales person look from head to toe and keep trying to see what watch i m wearing!!! Felt so irritated. Then went to the AP boutique, worst!!!! Ask how much is a particular piece, he dont even bother looking at price tag and told me 30something. i ask so how much after discount, his answer is 20something !!!!! i told myself i will never ever buy from them.
Best experience---Sincere Vivo and THG RH
Sales at sincere entertained me when i walked in at 9+ at nite...took out as many watches and told me to take my time despite them closing for the day. No hurry, not pushy....I went back 1 week later to buy from her even though its slightly more expensive ($150 to be exact). Ever since, i alwys buy from the same agent. Same experience with THG at raffles hotel. Alwys serve me drinks even if i just pop over from lunch break.
Alwys stick to this 2 outlet ever since......Leave a comment:
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Originally posted by 1248614 View Post
This is so real. There are tons of people out there who are willing to pay more buying from boutiques as compare to buying from PIs even tho PIs are cheaper.
its the whole package and not just the watch itself (althou cheapos like me prefer cheaper pricing)Leave a comment:
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hee hee...ya same experience here. the ang mos get all the attention but in the end I oso noticed they did not buy anything just ask and ask and ask keke....dumb SAs.Originally posted by chinchilla View Post
wonder should we wrte an email to the cortina management and show them this thread. THG takes such things seriously. I ever wrote a complain letter to them before and the next monet, I receive a car from the manager of that brand to explain their SA's behaviour. Thats why I say THG is good (at least management cares even if they have a few black sheep SAs.)
WoS vivo also appear a few times here. seems like most of us have similar experiences at these places so the 'negative' part doesnt seem to be fakedLeave a comment:
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agree +++Originally posted by exxondus View Post
i went there wanting to equire more abt iwc.. seeing me young, they acted as though i dont exist.. all of them flocked to entertain a pair of angmohs instead.. grrrr...Leave a comment:
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Pal,Originally posted by Vedder007 View Post
Good luck in testing WoS. I told myself not to step into that shop anymore nor buy any watches from there.
Look down on my family = looking down on me. No more $$$ thrown to them even they are the only AD carrying a particular brand.
However, you can try Sincere in KL Pavillion. Don't have to dress nice and just go in to test their level of service.
Maybe I am lucky that day to meet that SA that is friendly. Anyway, I show no interest in buying but ended up getting something from there due to good service. Anyway, the price is comparable as well.
If you really out to buy something, you can negotiate with them further once they give you the standard discount %.
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will take note of the Sincere at Pavillon and pay it a visit if i ever head down to KL...
And, i will test WoS (Watches of Switzerland?)... and see if they have improved...Leave a comment:
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I think SAs who do not realize the importance of service are loosing a big market segment. I hope the ADs are aware of this. Any bro in the forum who works in an AD would do well to provide feedback to their bosses... times have changed... voices in the virtual world can no longer be ignored...Originally posted by 1248614 View Post
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Best Experience:
Sincere - KL Pavilion
Dress casual up to ask for B&R Aviation, etc., SA took the effort to explain to me. Although I make myself clear that I'm only here to check price, he takes every effort to bring out those watches for me to view and even provide me the best price I couldn't find in town (KL) from a AD.
Call up next day looking for same SA, told him I am in rush for a flight to catch, request him to delivery the watch to me in hotel. No obligation, promised and delivered the watch to me. BTW, watch only cost SG$3k plus.
Bad Experience:
WoS Vivocity
Wife with my baby boy went in to take a look for watch of her favour, SA saw my wife with baby boy didn't bother to entertain them. I went in later, saw me and walk over to say "can I help you, sir". Piss off the treatment given to my wife and baby boy, I walk off. That's when I bought the watch in KL thereafter.
Till today, I went back to KL to buy my watches or even check the price from the same SA even I'm in SG. He took the effort to MMS me the picture to ensure the watch I am referring is right.
Thumps up for his service.Leave a comment:
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[I told him "If I were not interested, I would not have asked how much it was. If I were not interested, I would not have asked how much discount there was. But because of your attitude, I am not interested in the watch now and I don't need you to serve me.".]
steady lah! these SA deserves to be *@!#&@#$#*!$#* at times. Good one!
Somehow these SA dun realise, buying a timepiece is a lot of money. It is not just about buying the watch, but the entire buying experience. SA plays a big part in the buying experience. The watch does not just sell by itself... the ambience of the shop, the knowledge and attitude of the SA, price, selection, etc etc etc...Leave a comment:
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So far I guess Cortina Raffles is the worst of the pack. at least for the majority I guessLeave a comment:
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Worst Experience
Cortina (Raffles) - Crap service
BEST Experience
THG (Orchard Central), I was rather new to watches and the SA patiently took me on a tour of every brand. I have gone down twice a week and have not bought anything and yet his service level never drops. EXCELLENT attitude and service.
BUT at THG (Tangs), I enquired about the price of a particular piece of Rolex watch and was quoted "about $XXXX". SA did not even bother to take out the watch from his display case. I asked if there was a discount for it, and he replied "if you are interested, I can check for you". I told him "If I were not interested, I would not have asked how much it was. If I were not interested, I would not have asked how much discount there was. But because of your attitude, I am not interested in the watch now and I don't need you to serve me.".
Watch Palace also provides excellent service. Served by a very friendly lady. Not pushy and yet bothers to bring out many models, variations to let customer try. I was a walk-in customer. First time in shop, and bought.Leave a comment:
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