Best & Worst AD Experience

[exxondus]

agree +++
i went there wanting to equire more abt iwc.. seeing me young, they acted as though i dont exist.. all of them flocked to entertain a pair of angmohs instead.. grrrr...

hee hee...ya same experience here. the ang mos get all the attention but in the end I oso noticed they did not buy anything just ask and ask and ask keke....dumb SAs.

wonder should we wrte an email to the cortina management and show them this thread. THG takes such things seriously. I ever wrote a complain letter to them before and the next monet, I receive a car from the manager of that brand to explain their SA's behaviour. Thats why I say THG is good (at least management cares even if they have a few black sheep SAs.)

WoS vivo also appear a few times here. seems like most of us have similar experiences at these places so the 'negative' part doesnt seem to be faked

[exxondus]

Somehow these SA dun realise, buying a timepiece is a lot of money. It is not just about buying the watch, but the entire buying experience. SA plays a big part in the buying experience. The watch does not just sell by itself... the ambience of the shop, the knowledge and attitude of the SA, price, selection, etc etc etc...

This is so real. There are tons of people out there who are willing to pay more buying from boutiques as compare to buying from PIs even tho PIs are cheaper.

its the whole package and not just the watch itself (althou cheapos like me prefer cheaper pricing)

[adr]

Worst : Sincere - KLCC

Best : (Still Looking)

[cheng]

Worst experience---Cortina Raffles city

walk into the shop, sales person look from head to toe and keep trying to see what watch i m wearing!!! Felt so irritated. Then went to the AP boutique, worst!!!! Ask how much is a particular piece, he dont even bother looking at price tag and told me 30something. i ask so how much after discount, his answer is 20something !!!!! i told myself i will never ever buy from them.

Best experience---Sincere Vivo and THG RH

Sales at sincere entertained me when i walked in at 9+ at nite...took out as many watches and told me to take my time despite them closing for the day. No hurry, not pushy....I went back 1 week later to buy from her even though its slightly more expensive ($150 to be exact). Ever since, i alwys buy from the same agent. Same experience with THG at raffles hotel. Alwys serve me drinks even if i just pop over from lunch break.

Alwys stick to this 2 outlet ever since......

[Vedder007]

Worst experience---Cortina Raffles city

walk into the shop, sales person look from head to toe and keep trying to see what watch i m wearing!!! Felt so irritated. Then went to the AP boutique, worst!!!! Ask how much is a particular piece, he dont even bother looking at price tag and told me 30something. i ask so how much after discount, his answer is 20something !!!!! i told myself i will never ever buy from them.

I can tolerate such behavior, BUT if I am out with my Mum/GF and they show me this kind of attitude, I will reply "Don't be lazy and check exactly how much is the watch. If you are too lazy to do it, get your MD to come down to do it. "

[angry]

The Hour Glass at central lady SE friendly abit discount, at tang super friendly got discount.

Sincere at suntec SE never entaining. No Rolex.

Cortina at RP SE told the price and say the rolex is at the other site no discount.
Cortina at paragon say fixed price no discount.

Dickson Watch at suntec SE never entaining but got discout.

THH at PP service good got discount.
THH at LP service good got discount.

WP at LP SE so so only no discount.

THG at TK closed liao.

[Dmaul77]

Worst experience---Cortina Raffles city

walk into the shop, sales person look from head to toe and keep trying to see what watch i m wearing!!! Felt so irritated. Then went to the AP boutique, worst!!!! Ask how much is a particular piece, he dont even bother looking at price tag and told me 30something. i ask so how much after discount, his answer is 20something !!!!! i told myself i will never ever buy from them.

I second to that .... really the worst i have seen so far .... really scanned u and really have such negative attitude which seriously i don't know why.

[seiko.citizen]

there is an easy way to solve the problem, dont buy from them why tolerate crap service when you are buying something a 'luxury' watch. this is not the durian market. afterall cortina stocks watches that other people have also so its a "level" playing field for all.

[redneckk]

i have a question. why are the SAs trying to figure out what watches WE are wearing? why dont they first figure out what THEY are wearing? looking down on people for no reason is really uncalled for. i totally feel the same way as my fellow bros here. This is in a way "hu jia hu wei" right? they are selling rolex. they are NOT rolex. argh. disgusting.

[exxondus]

i have a question. why are the SAs trying to figure out what watches WE are wearing? why dont they first figure out what THEY are wearing? looking down on people for no reason is really uncalled for. i totally feel the same way as my fellow bros here. This is in a way "hu jia hu wei" right? they are selling rolex. they are NOT rolex. argh. disgusting.

they are trying to assess if you really have the money to buy their products anot. iIts pretty wrong to judge someone like that but guess that is their only way bah..

[Ivanloh]

they are trying to assess if you really have the money to buy their products anot. iIts pretty wrong to judge someone like that but guess that is their only way bah..

Never judge a book by it cover.

[seiko.citizen]

But looking at it from a retailer POV; i worked in retail for about 4yrs, and there was times where we would be so busy; entertaining customers was not in our interest. our interest was taking orders (read: commission) to save our jobs. so the find line between balancing customer service with getting paid was very thin.

[yong5]

. our interest was taking orders (read: commission) to save our jobs. so the find line between balancing customer service with getting paid was very thin.

I understand your concern here. (I'm also from retail line too)
All I can say is 'First impression count the most'. Be it a smile, a greeting. Making the customer feel comfortable the moment they step into the shopfloor is the basic requirement. Whether a not you have time to serve him/her or entertain to his/her enquires is a different story. But again, some group of 'buyers' will just want to test the level of service without having the intention to buy. Which could be a little tiring.

General rule of thumb for all SA, serve with SINCERITY, PRIDE and some level of PASSION in which ever retail line you are in.
I'm sure one or two 'unintended' browsers could be your customers for a long time to come.

Cheers.

[seiko.citizen]

I understand your concern here. (I'm also from retail line too)
All I can say is 'First impression count the most'. Be it a smile, a greeting. Making the customer feel comfortable the moment they step into the shopfloor is the basic requirement. Whether a not you have time to serve him/her or entertain to his/her enquires is a different story. But again, some group of 'buyers' will just want to test the level of service without having the intention to buy. Which could be a little tiring.

General rule of thumb for all SA, serve with SINCERITY, PRIDE and some level of PASSION in which ever retail line you are in.
I'm sure one or two 'unintended' browsers could be your customers for a long time to come.

Cheers.

Make no mistake, when i was in retail, i acknowledge all customers buying or not, and even whilst serving a customer halfway, i will still make an attempt to acknowledge them. afterall they are my bread/butter. so why burn the hand that is feeding you? having said that, i am guilty as charged with prejudging customers. i will scan their body language, tone, etc. like i said before, a fine balance between getting paid and delivering the goods

[pastilence666]

Not a good place to ask this, but wondering about red army watches?

Service I think is good, but is their discount max at 15%

anybody get higher before?