Best & Worst AD Experience

[exxondus]

Cortina; what else...I was standing in the shop for almost 15 mins (bearing in mind there were no customers at all), no one serve me. I walked up to one of the SE, and say: "You guys are well trained, treating customers like they are invisible before walking out"

wah u really gutsy

When I was there the last time, I stood for like 10-15 minutes and saw the male SE and the female SE chit chatting and laffing and joking, haing the time of their life

so shiok one their work. can xian char bor

[sdchew]

Agree on THG Tang service too. Bought my Omega there. I was there 3-4 times over 2 months before I finally bought it. Always friendly including the shop manager.

However, I do notice that this branch tends to stock more of the 'bling bling' models in gold and diamonds then the other branches.

Went there a couple of times and have seen many China tourist buying 3-4 Pateks at a go. Makes me wonder maybe its because they have such good business that's why the Sales folks are in good mood and not too under quota pressures.

[masatogalaxy]

Best so far is THG at Tangs by Richard.....i enter wearing slippers, t-shirt, bermudas and wearing a casio......walked out wearing a Hublot. Not really a hublot fan but he managed to get my CO approval!

[tsetse]

So far, Sincere gave me the best service, both branches at MBS and Vivocity branches. THG follows a close 2nd for the lucky plaza branch.

[jazziceman]

Then to share my experience:

Best:
THG (NAC, One Raffles Place, Tangs)
I have always been a supporter of THG; since I first got my Omega. I was never once neglected or deprived of the service I need when I step into THG.

Worse:
WOS (Centrepoint), Cortina (Raffles)
At WOS, I was checking on IWC Chrono but the uncle gave me a "f" up look, gave standard answer and somemore say no discount.
So happen I went to the bank that day to bring some cash for transfer to my other bank; purposely took out my keys (kay siao) show the money, his attitude straight away change. He immediately say can neg; I jitao say no discount I don't want la, I will go THG better.

Cortina; what else...I was standing in the shop for almost 15 mins (bearing in mind there were no customers at all), no one serve me. I walked up to one of the SE, and say: "You guys are well trained, treating customers like they are invisible before walking out"

[jazziceman]

i'm reading this thread with interest cos I notice many of you commented that these SE should be more customer oriented; no doubt I agree but what causes this?

let me share my experience:

I was at THG (Tangs) last Monday; with my wife's watch for sizing. I walked into the shop, and it was crowded with tourists (from mainland); I tot i was at chinatown.

4 guys; all decked in Rolex, LV etc was browsing around the shop. i asked the SE who was doing the sizing and he mentioned; that was the 4 day they are there. in total; they had already bought almost 40 pieces of watches (including Rolex, IWC, Cartier, Omega)
and according to the SE, it is really pretty normal now for these people to buy in that manner; 40 piece is consider little already, they once served one lady who bought a total worth of $1M simply by pointing at the range without trying and all at retail.

So; i ask myself, is this why we're not getting the same service level as before?

[watchpassionist]

My best experience... #1, Hourglass at Raffles hotel. Look for Dianna the manager. 100% no stuck up look.

My worst experience... have not step into others watch shops since knowing Dianna from HG.

My worst worst experience...... Peng Kwee peng kwee peng kwee. Was pissed off by those makeup Meimei when you after enquiring and decided to think first, they just turn and walk away. Also happened once when i wanted to open the entrance to this Peng Kwee shop, the guy inside shoved me away!!!! I felt so F#*# pissed off and never ever want to deal with them again.

[pastilence666]

Not a good place to ask this, but wondering about red army watches?

Service I think is good, but is their discount max at 15%

anybody get higher before?

[seiko.citizen]

I understand your concern here. (I'm also from retail line too)
All I can say is 'First impression count the most'. Be it a smile, a greeting. Making the customer feel comfortable the moment they step into the shopfloor is the basic requirement. Whether a not you have time to serve him/her or entertain to his/her enquires is a different story. But again, some group of 'buyers' will just want to test the level of service without having the intention to buy. Which could be a little tiring.

General rule of thumb for all SA, serve with SINCERITY, PRIDE and some level of PASSION in which ever retail line you are in.
I'm sure one or two 'unintended' browsers could be your customers for a long time to come.

Cheers.

Make no mistake, when i was in retail, i acknowledge all customers buying or not, and even whilst serving a customer halfway, i will still make an attempt to acknowledge them. afterall they are my bread/butter. so why burn the hand that is feeding you? having said that, i am guilty as charged with prejudging customers. i will scan their body language, tone, etc. like i said before, a fine balance between getting paid and delivering the goods

[yong5]

. our interest was taking orders (read: commission) to save our jobs. so the find line between balancing customer service with getting paid was very thin.

I understand your concern here. (I'm also from retail line too)
All I can say is 'First impression count the most'. Be it a smile, a greeting. Making the customer feel comfortable the moment they step into the shopfloor is the basic requirement. Whether a not you have time to serve him/her or entertain to his/her enquires is a different story. But again, some group of 'buyers' will just want to test the level of service without having the intention to buy. Which could be a little tiring.

General rule of thumb for all SA, serve with SINCERITY, PRIDE and some level of PASSION in which ever retail line you are in.
I'm sure one or two 'unintended' browsers could be your customers for a long time to come.

Cheers.

[seiko.citizen]

But looking at it from a retailer POV; i worked in retail for about 4yrs, and there was times where we would be so busy; entertaining customers was not in our interest. our interest was taking orders (read: commission) to save our jobs. so the find line between balancing customer service with getting paid was very thin.

[Ivanloh]

they are trying to assess if you really have the money to buy their products anot. iIts pretty wrong to judge someone like that but guess that is their only way bah..

Never judge a book by it cover.

[exxondus]

i have a question. why are the SAs trying to figure out what watches WE are wearing? why dont they first figure out what THEY are wearing? looking down on people for no reason is really uncalled for. i totally feel the same way as my fellow bros here. This is in a way "hu jia hu wei" right? they are selling rolex. they are NOT rolex. argh. disgusting.

they are trying to assess if you really have the money to buy their products anot. iIts pretty wrong to judge someone like that but guess that is their only way bah..

[redneckk]

i have a question. why are the SAs trying to figure out what watches WE are wearing? why dont they first figure out what THEY are wearing? looking down on people for no reason is really uncalled for. i totally feel the same way as my fellow bros here. This is in a way "hu jia hu wei" right? they are selling rolex. they are NOT rolex. argh. disgusting.

[seiko.citizen]

there is an easy way to solve the problem, dont buy from them why tolerate crap service when you are buying something a 'luxury' watch. this is not the durian market. afterall cortina stocks watches that other people have also so its a "level" playing field for all.