Cortina Watch Service

[Oceanklassik]

Tx for sharing. I've read. But were you really, really in the shop for "90 mins" ? Or were they (staff+customers) really, really talking for "90 mins"

[Milgauss74]

Juz to share my experience, sorry for the lengthy wordings............. I have being to a few stores, so far the service I got is fairly okay. Like some of us feel that we need to be potential buyers (perhaps we should wear a lot of bling bling) to attract some attention. What I feel is there are always good and bad SAs even though sometimes they are from the same stores, it depends whether we are "heng" or not to meet those good SAs.

Dickson @ Suntec, I was quite well served by one of the female SA, she is veri friendly and patient with me, which I got my first rolex from her. However, there also bad SA who dun bother about my existence. The store is fairly empty when I walked in for most of the scenario.
Dickson @ Wisma, nothing worth much mentioning until u have present urself as a "potential" buyer. The shop was fairly empty when I went in.
THG @ Ngee Ann, I dun realli like this store mainly becoz they are veri rigid in "negotiation", maybe like some of our bros said, I was "looked no up"? Or could it be the store was overwhelmed with people (especially tourists?), and that's why the attention given to me is limited?
Cortina @ Raffles (Rolex) - average service, again we have to prove that we are "potential" buyer in order to get some attention. The shop was fairly empty when I went in.
Sincere @ Ngee Ann, I was looking for Panerai 111 or 000 (for collection). The shop was fairly empty when I went in, most of the SAs are busy talking among themselves, however I was still being greeted by one of the sales guy who is quite helpful. He explained that if I wanna to purchase those PAM models, I might need to wait at least 6months due to a long waiting list. Although he opened the door for me upon exiting, however he forgot to ask me whether I am still interested in those models and get my contact details.

So far, I am very impressed with Rolex @ Ion. I feel that their services are good and they are helpful and attentive even when the shop is crowded with a lot of people. I was looking for my Sub ND, all the SAs are been occupied with customers. One of the SAs caught my attention becoz I saw he explaining to a couple on a few Rolex models patiently, hence I decided to wait for him to serve me. The male customer was trying on them (those sport models), chatting with his wife/galfriend and then keep swapping them around on his hand. After > 30 mins of waiting, the couple decided to walk out of the shop "empty handed". So I decided to walk up to the sales guy and ask him to show me the Sub ND. Despite of the earli disappointment, the sales guy did not give me any attitude problem or black face but he requested to drink some water before serving me becoz he has talking to the previous couple for more than 90 mins. He tried to show me to two empty seats, and before my galfriend n myself can sit down, there are 2 guys rush onto our seats and like "drooling" at the watches showcase. Feeling a bit awkward, the SA show us to their VIP room and offer some water, and ask how can he assist me. The following is our conversation :-
Me : How much are u selling the Sub ND after discount?
Sales Guy : it will be XXXX dollars
Me : Can I pay it via cash or credit card?
Sales Guy : the payment can be done either cash or credit card - your preference
Me : Do you have a new Sub ND apart from the one on display?
Sales Guy : Yes.
Me : Can you get me that new Sub ND? Thank You.
The whole conversation and transaction take less than 10 mins. :P

Although it is easier to be said than done, we should not be overly upset with those poor attitude SAs since we are the customers. If you dun like their behaviour or attitude, juz walked out from the store. No point feeling frustrated, it will only make us unhappier.

[minimerc]

but why mandarin? last i checked in singapore the main 4 languages included english; then if i cant speak mandarin how? hokkien ay sai buey? does that mean i have to put up with substandard service?

can be any language so long as the intention is communicated albeit english is the business language. it is a tricky business, disclosure requirememnt (or honest advice) if not percieved positively, could be construed as sacasticism.

[caine]

Cortina service standard change? Was there on Tuesday,lol. A ah Beng SA serve me, quite well verse in his English command. Chatted a lot with him as he carry the same name as me. Was quoted a nice price for the green hulk though.

hi bro, if u dont mind, can PM me the name of the SA and the shop location, who sold u the green hulk ? can also PM the price of your gren hulk? thanks thanks

[seiko.citizen]

i think these days customer service is a hit and miss affair. even in oz, you will get some lazy SAs.

had one SA tell me that the cyclops on rolex's are *german accent* "very rare!" my friend said; next time you tell him, man with penis also very rare

[Oceanklassik]

On the contrary, my encounters are different from yours. In most cases, I received better services from the locals as compared to the 'foreign talents'.

[SamGMT]

I have encounter such poor services countless times...maybe I have the poor man look...Sad to say that most of the sales assistant are Singaporean...the Chinese from mainland services are much better and also the Filipino sales assisitant working in most of the Jewellery shops...they are patient and willing to show me the full range of diamond rings. Btw, I'm wearing T-shirt and short.

[jonchar]

Personal experience, in my tshirt and bermudas, lousy service, almost non-existent. Totally different with THG though. In my same attire, I was given very good service

[KuchingKu]

Those talk very well also charge you well. The hokkien speaking ones may give better disc. Just joking.

[steven loi]

Cortina service standard change? Was there on Tuesday,lol. A ah Beng SA serve me, quite well verse in his English command. Chatted a lot with him as he carry the same name as me. Was quoted a nice price for the green hulk though.

[DM101]

$15,000 for a local BLACK DAYTONA is good pricing though....

[seiko.citizen]

... if you communicate with them in Mandrain, situation will be very different.

but why mandarin? last i checked in singapore the main 4 languages included english; then if i cant speak mandarin how? hokkien ay sai buey? does that mean i have to put up with substandard service?

[minimerc]

Hi Guys,

Just wanted to check on your experince with the service in Cortina?

Reason for asking is cause I was at the Raffles City branch (Rolex Unit) yesterday to look for the watch I want, and the stuff who approach me was less then what I whould have expected from a high end shop.

To be honest I was wearing t-shirt & bermudas (just brought my kid for swimming lessions). But I still don't think that's reason for poor service.

Example of what was said to me:

Me: "Hi. I'm looking for a black face SS Daytona. Do you guys have any available?"
Him: "It's very expensive sir... it's selling at a premium price...."
Me: "Emm... ok but do you have a piece?"
Him: "It cost about $15,000+"
Me: "Do you have a piece?"

Finally he went to check and came back with a "sorry no stock".

Is this a one off incident or should I expect this all the time?

bro i dont think they meant to undermine you but it is always the worng or inappropriate CHOICE of words used in conversation. Just like housing agents or car dealers, most SA typically dont have strong command of language and vocabulary... yet it is not uncommon for them to experience many cases of very casually dressed cust making big purchases. if you communicate with them in Mandrain, situation will be very different.

[hypersocial]

Don't return his driver license, say lost or something... ha ha...

Too bad the practice is always copy & rtn 1st.

Remember he was 40+ yrs old & still bring a lady along. Think cheapo dun wanna spend money on date so just try new cars for free. Can see the lady's face look damn sian.

[116520]

Don't return his driver license, say lost or something... ha ha...

This reminds me of my past experience when I was a new car saleperson many years back.

There is this F***ER guy, came in and test drove all the models in my showroom for 3 hrs plus till closing without the intention of buying! Wasted my chances of serving potential buyers on a Sunday! B****DY wanted to punch his F*** face!