Ultimate Target For 2009

[billykueek]

Add one more can?

5) They openly criticized and talked bad about other customers in front of us. Unprofessional!

Just came back from their branch at Paragon. Been there many times, and they are very consistent with their service/attitude, consistently BAD!!!
To me their service is getting from bad to worse. I have the feeling, the SAs are not 'hungry'. Probably they are all well fed. Few examples of their bad attitude:

1) I asked for prices, SA answered me while typing SMS
2) No SA came and offer help when I walked in. This happened MANY times
3) While I browsed the watches, SAs talked very loud among themselves, treated customers like ghosts
4) SA (must be quite high rank), shouted & scolded his subordinates as if they owe him life and he did it in front of customers

I hate to generalize that all SAs are the same. But at this particular branch, my experiences are negative, not with one SA, but with couple of them. What a pity, I used to patron this branch in the past (before the big renovation). Service is going from bad to worst. I don't blame the SA completely, but the management has to realize that they have hired wrong guys. I have the feeling they are very poorly trained.

[billykueek]

Yes, I agree that many of the salespeople pre-judged and will determine if we are suspect or prospect or don't waste time type. I found that they mainly look at what you wear on the wrist or maybe I am sensitive but caught them looking.

i have to agree with u on this. there is a particular staff @ one of the THG branch whom will see customers before serving one.

some other branches of THG is also notorious for the service standards. but some of them changed after getting to know each other.

there are alot of hidden dragons among us.

[billykueek]

Oh oh, to me the best means I feel its reasonable. Willing seller willing buyer. Must say I am fair and not exceptionally demanding. Oh, didn't buy all watches from Singapore, I travel a lot, almost every other week.

what is the best? different people have different expectations.

price? confirm local AD cannot match overseas. the simple rule is that we need to pay 7% more. so for every 100 it is $7. for every $1000 it is $70. for every $10000 it is $700. judging from your collection, the amount u pay for GST is substantial. so there is no way local AD will be able to match your prices from overseas.

having said that, not all watches purchased overseas is cheaper. it also depends on which country and which brand and which models. in switzerland where 2 years ago, almost couple rolex main models (DJ particular) cost more despite after deducting tax except for 1 model which i found cheaper. i found cheaper because local AD charging premium for it.

there are some forum members whom i met who feels that there is no need to build relationship with AD. however, those who have built a relationship will tell u there are perks and benefits which they enjoy.

[Hary]

Maybe they can read "Bo Lui" on my forehead kekkekee

[wolfeyes1974]

Just came back from their branch at Paragon. Been there many times, and they are very consistent with their service/attitude, consistently BAD!!!
To me their service is getting from bad to worse. I have the feeling, the SAs are not 'hungry'. Probably they are all well fed. Few examples of their bad attitude:

1) I asked for prices, SA answered me while typing SMS
2) No SA came and offer help when I walked in. This happened MANY times
3) While I browsed the watches, SAs talked very loud among themselves, treated customers like ghosts
4) SA (must be quite high rank), shouted & scolded his subordinates as if they owe him life and he did it in front of customers

I hate to generalize that all SAs are the same. But at this particular branch, my experiences are negative, not with one SA, but with couple of them. What a pity, I used to patron this branch in the past (before the big renovation). Service is going from bad to worst. I don't blame the SA completely, but the management has to realize that they have hired wrong guys. I have the feeling they are very poorly trained.

what's new bro? the last time i stepped in that boutique was with Kermit to check out Nubeo (when it's first launched in SG)...i dun even step into Yaf***** too...

honestly, other than my IWC Cousteau Chrono (and that's because they've the stock and the price was surprisingly better)...i've never bought any watch from them....i always find their prices steep and attitude "arrogant"...maybe it's just me...some bros here have good r/s with some of the sales staff...we both are unlucky ones...hahaaa

[Hary]

But not the one that just got burglar; their sales rep are Super Snobbish

Just came back from their branch at Paragon. Been there many times, and they are very consistent with their service/attitude, consistently BAD!!!
To me their service is getting from bad to worse. I have the feeling, the SAs are not 'hungry'. Probably they are all well fed. Few examples of their bad attitude:

1) I asked for prices, SA answered me while typing SMS
2) No SA came and offer help when I walked in. This happened MANY times
3) While I browsed the watches, SAs talked very loud among themselves, treated customers like ghosts
4) SA (must be quite high rank), shouted & scolded his subordinates as if they owe him life and he did it in front of customers

I hate to generalize that all SAs are the same. But at this particular branch, my experiences are negative, not with one SA, but with couple of them. What a pity, I used to patron this branch in the past (before the big renovation). Service is going from bad to worst. I don't blame the SA completely, but the management has to realize that they have hired wrong guys. I have the feeling they are very poorly trained.

[wolfeyes1974]

THH & Sincere, both ok.

But not the one that just got burglar; their sales rep are Super Snobbish

agree...

[louisoh]

But maybe not snobbish lah; i wear ok what and put on gold watch somemore, they still ignores me

They just not motivated to talk or serve.
Couldn't understand their sales tactic

On purpose one... so tat they frustrate u... make u wan to 'show' them tat u got the Moolah to buy 1... Reverse psychology...

[bubbfish]

But maybe not snobbish lah; i wear ok what and put on gold watch somemore, they still ignores me

They just not motivated to talk or serve.
Couldn't understand their sales tactic

[bubbfish]

THH & Sincere, both ok.

But not the one that just got burglar; their sales rep are Super Snobbish

[cedric]

Win liao loh... Rolls parked outside... no need SA liao.. the manager will rush out to serve.... Sorry Mods...OT again...

[ohlins]

well recently i saw a real dragon whose rolls royce coupe was parked right outside the AD..........

[triton]

i have to agree with u on this. there is a particular staff @ one of the THG branch whom will see customers before serving one.

some other branches of THG is also notorious for the service standards. but some of them changed after getting to know each other.

there are alot of hidden dragons among us.

Aiyo... service standards really need to up here. Some more treat you and Hary like this how can, its like "Got eyes don't know Or-Ee-Or"

[triton]

what is the best? different people have different expectations.

price? confirm local AD cannot match overseas. the simple rule is that we need to pay 7% more. so for every 100 it is $7. for every $1000 it is $70. for every $10000 it is $700. judging from your collection, the amount u pay for GST is substantial. so there is no way local AD will be able to match your prices from overseas.

having said that, not all watches purchased overseas is cheaper. it also depends on which country and which brand and which models. in switzerland where 2 years ago, almost couple rolex main models (DJ particular) cost more despite after deducting tax except for 1 model which i found cheaper. i found cheaper because local AD charging premium for it.

there are some forum members whom i met who feels that there is no need to build relationship with AD. however, those who have built a relationship will tell u there are perks and benefits which they enjoy.

I just want the their best. Bottom line is still prices hahahaha... Nevermind the outlet, I will get from Europe instead if I still want it. For now, I am luke warm le

[billykueek]

Nevermind bro and thanks for your help. I am just an insignificant customer there's no need for them to entertain me, their business so good.

Bro billy, which branch? PM me.. if its the branch me and Triton go to.. surely feedback and next time you go, they treat you like a KING.. hahahah