F**K UP SINN/THG service

[wolfeyes1974]

she wont reply.

she is no longer with THG

yes she left ages ago.....

[Oceanklassik]

she wont reply.

she is no longer with THG

She is with you now???

So where is her working now? In the watches industry??

[116520]

She is with you now???

she wont reply.

she is no longer with THG

[triton]

she wont reply.

she is no longer with THG

[116520]

Can send but don't think she will reply loh...

can send to Irin Gan instead? heard she from THG also

[exxondus]

can send to Irin Gan instead? heard she from THG also

[Paneraii]

Lower management bo chap?? shoot to Jenny Tay see if they wake up their idea o not..

Her email is [email protected]

[trueno1983]

yay...watch is back. Going to collect this weekend.

[batamboy]

Lower management bo chap?? shoot to Jenny Tay see if they wake up their idea o not..

[Nooch]

At last. Makes me think twice if Im to get Sinn in future anyway their price increase is not justified.

[Oceanklassik]

[trueno1983]

Finally, my EZM 1 got shipped out from Sinn Germany factory on the 18th June. Due to the long delay, the watch will now covered under 18 months warranty instead of 12 months from the day of collection. Ppl who PM me, keep track of this post as I will post up pics. Thanks!

[triton]

that is bad. i agree with you that THG(LP) did not handle your case properly. this is because since my first sinn watch i own, i know the duration for service.

Let me recall some detail, I send in the watch for servicing cos I think it deserve servicing for it's age. HG took 3 to 4 weeks to tell me they hv to send back to Germany for quotation. It take them 2 more months to come back to me with a quote which is end of march. It is already beginning April that they should start the repair, now July is coming still no news. I was told by lucky plaza that the whole process should be 2 to 3 months that I get my watch back , now it takes 2 months to get quote and another 2 to 3 months for repair?? I call this inefficient, and I am thinking is this the reason why German watch takes so long to make as well as repair? Anyway, I swear that if there is no service center here, I will not buy that brand. As for HG, they really did not handle this properly. Anyway, less a customer like me does not mean a thing to them.

[trueno1983]

Let me recall some detail, I send in the watch for servicing cos I think it deserve servicing for it's age. HG took 3 to 4 weeks to tell me they hv to send back to Germany for quotation. It take them 2 more months to come back to me with a quote which is end of march. It is already beginning April that they should start the repair, now July is coming still no news. I was told by lucky plaza that the whole process should be 2 to 3 months that I get my watch back , now it takes 2 months to get quote and another 2 to 3 months for repair?? I call this inefficient, and I am thinking is this the reason why German watch takes so long to make as well as repair? Anyway, I swear that if there is no service center here, I will not buy that brand. As for HG, they really did not handle this properly. Anyway, less a customer like me does not mean a thing to them.

[exxondus]

may we know why you send back the EZM-1? was the wait time of 6 months mentioned to you at the point when you want to send in your watch for service?

if any sinn has Ar gas in it, it will take at least 6 months. my friend's u2 also took about that period. it was delivered back to him in 8 months. why? cause they have to collate orders here to send back. then sinn side has to have a certain numbers to send it back to sg. i doubt any business will just send one watch today then send another one in 1 week. cost too much and too much paper work.

let me share my experience of my purchase of my anonimo time piece from them. the day and date disc wheel was slightly mis-align. i send it back to citimex through hour glass. guess how long it took my watch to go back to italy and back, mind you there is no special gas in the case. it took a good 5 months. in this case, there are like 3 parties involved. THG, citimex and anonimo in italy. who is causing the delay? i also dunno.

i think to be fair, in your case, there are 2 parties involve. one is THG and another one is sinn. due to the argon gas issue, THG has to send the watch to germany. no doubt about it.

if you sent it in dec, it is likely that no one in europe is working especially during the christmas and new year period. in your case, it is hard to say who is causing the delay. is it THG only? is it sinn headquarters? is it both parties causing the delay? recently i wanted to send in my 856 for service and they tell me to wait at least 6 months.

thanks for sharing. dint know servicing would be that troublesome.

for 856, its only ETA ovement with no Ar gas and stuff right? Any possibiliy to asl THG to service it locally and hence return you within a month or so?