Rolex Service Centre Experience

[jackjack]

2 weeks up.
Scenerio: My date does not change instantaneously (sorta like rollover and change completely at 2am) and it is faster as compare to my other rolex. And I realise the gold coating at the 'bezel triangle is uneven'. Requested to change the whole bezel.

Initial diagnose: 'Yup, we will retained the watch for 2 weeks to service the watch on the date. We find nothing wrong with the coating on the triangle.'

I shined a LED light on the gold triangle bezel and ask the service manager: ' Can u find me another GMT2 TT that has the some unevenness?' SHe reply 'No' I request to change the whole bezel.

They just call me to say that they have change te whole bezel and clean the movement and everything is as good as new. Ok. I am satsfied.

[seiko.citizen]

These people at rsc are ultra defensive and never admit their mistakes

their word can over rule clear damage done by them?

even apple so "lae kay" dont dare to pull this stunt when confronted with photographic evidence.

[Dfive]

yah guess u r right
sad but true, rolex just doesnt give a @&"$ about customer service

lol

[seiko.citizen]

They scratched my bracelet on one of the gold link of my 1 week old TT GMT IIc (overseas AD) when I sent it to RSC for authenication.
When I collected my watch 1 of the aunty told me my watch bracelet link was scratched when I sent it in.
U guys know people newbie like us with new watch syndrome are extremely careful with their watches.
LL took it back with a sick feeling inside!

then next time you take photo in front of them. if got dispute, you bring photo evidence.

i did that to apple and they replace the whole chassis for me; without it, you can guarantee that they will say it is already damaged

[jackjack]

Maybe rsc should do some serious evaluation on competency of staff

I dont think they actually care. Can anyone say anything of other RSC from other part of the world? Is their standard of service good?

[jackjack]

Hmmmmm... I wonder had you realized that you had been "suan" by the Service Manager oredi.?

Yup... if she dunno what to do ... i will quote her lor ... 'i thought u know what to do' ... 2 week i will know whether they know what to do ...

[jackjack]

Old aunties shouldnt be standing at the rsc counter
Spoil rolex image

I believe they purposely choose lady of cetain age to carry off the brand...
dunno... somehow feel more 'down-to-earth' and reliable but then again .... i dun mind super model serving me la... just wanna my watch in good condition with top service after paying so much for a watch

[kepiting1sg]

They scratched my bracelet on one of the gold link of my 1 week old TT GMT IIc (overseas AD) when I sent it to RSC for authenication.
When I collected my watch 1 of the aunty told me my watch bracelet link was scratched when I sent it in.
U guys know people newbie like us with new watch syndrome are extremely careful with their watches.
LL took it back with a sick feeling inside!

[pegasi]

Erh...I don't know how old are the aunties there but "old aunties" would probably make them feel offended (if they aren't that old) or discriminated (if they're indeed old).

If we seriously hope that someone from/related to rolex would see this thread and react to the feedback (or at least do something about the overall service), we better be more factual and less emotional and not resort to name calling.

[Ed.YEO]

.... In the end the service manager come out, tell me...'When you buy a Rolex, we know what to do.....' retained my watch for 2 weeks... See what they do, and update in 2 weeks....

Hmmmmm... I wonder had you realized that you had been "suan" by the Service Manager oredi.?

[Oceanklassik]

When I got my watch back from RSC, I found a lot of scratches on the bezel. What can I do about it? I feel very frustrated whenever I look at the scratches...

I empathize with you. I'll feel the same if I were you. In this case, don't waste any more time and proceed back to the RSC to clarify and get the scratches removed.

[DC62]

so it is not the Rollies but the old aunties at the service counter who require an "Overhaul"

I wonder how many of them can see this? Ha Ha

[Ian Limm]

so it is not the Rollies but the old aunties at the service counter who require an "Overhaul"

[rocknroll]

When I got my watch back from RSC, I found a lot of scratches on the bezel. What can I do about it? I feel very frustrated whenever I look at the scratches...

[Rein]

Agree with bros here that after verification, a BNIB can end up with hairline scratches =P