My problem with Rolex Deepsea

[lolex kia]

Repair work outsourced?

I was informed by a AD friend that RSC outsource some aspects of their repair work as they cannot cope eg bracelet polishing. I don't know whether some insiders can shed some light on this.

[ccsb]

How disappointing . Not new though. My friend nearly bought a Submariner, years ago, with 'free gift' - a tiny hair in the case ! He checked and discovered when buying and got a new piece.

looks like need to inspect very carefully first

[zidaneong]

BRO, I also have the same experience as you. They leave deep "cuts" at the lugs of my GMT2C

Arghhhh.... WTF

If u havethem resize bracelet for you, there will be DEFININTELY scratches on the 2nd link from 6'oclcok at the sides--- why I know because all those pieces I ask them resize kenna....

I suspect their tools used are worn out and no one does any inspection

x2, my ss sub kena scratch when i sent for regulating. Then RSC offered polishing, end result, both side of the lugs not balance.

[DM101]

Me too agree that RSC service is getting worst.esp when they put back your bracelet,you can some deep scratches at the lug are.This happen to me a few times.As so nowadays I just dismantle my watch and bring down as two pieces.(head & bracelet).

BRO, I also have the same experience as you. They leave deep "cuts" at the lugs of my GMT2C

Arghhhh.... WTF

If u havethem resize bracelet for you, there will be DEFININTELY scratches on the 2nd link from 6'oclcok at the sides--- why I know because all those pieces I ask them resize kenna....

I suspect their tools used are worn out and no one does any inspection

[breitling77]

Poor services.

[blingking]

Just wondering, with such service standards, how can we trust that they maintain our watches for a lifetime or even pass on as keepsakes?

Rolex is a good brand, with classic designs and outstanding in-house movements.

It is a real pity that the after sales service standard cannot keep up with the heritage the brand had built upon at all.

[augpat]

Me too agree that RSC service is getting worst.esp when they put back your bracelet,you can some deep scratches at the lug are.This happen to me a few times.As so nowadays I just dismantle my watch and bring down as two pieces.(head & bracelet).

[andreiq]

Thanks guy. Fly back yesterday and head off to RSC to change the bracelet back. All I get from the RSC people is we are sorry and a cup of coffee. That's all. Waste my time and effort. Just wondering is it worth to actually collect Rolex now given that the service is so bad.

[SamGMT]

Our local are not any better...

[Frogmen]

Sad to say Singapore service sectors has not improved(no sense of responsibility) and its getting from bad to worst IMO. To make matter worst off, many of the front line service staff are foreigner workers and seem like they have not gone thru proper training.

[SamGMT]

Totally unacceptable! Look very stupid, $11k+ watch and received this type of service! People there are sleeping....

[sub_fan]

I also agree that RSC service standard has totally dropped. My Brand New SD also got many circular scratch on the back when I send it for check, so disappointed when they dont even bother to paste a protective sticker before they use equipment to open the back case.

Worst still he even removed one of my side protective sticker without my consent, later I ask him to fix back when I discover it but not the scratch
because of insufficient lighting condition.

[Ray_Watches]

bring your watch to RSC and they will fix it for you within 20 mins - without cost

Also, i believe cut them some slack as you only asked them to check the glass and they probably just did that. If you asked them to check the whole watch, that might not have happened.... but i understand.... more time wasted thats all..

sorry for saying this but i think we've been allowing them to slack too much liao... like me, handled them a 100% swee swee watch to authenticate but after their handling, came back with hairlines on bracelet and side case.... could have made them polish that out but i will only lose material off my otherwise new watch..........

how i wish some "service star superman" can come and knock some sense into them....

in the meantime... i'm only bringing my watch there only if theres nowhere else to go.... then when there... just pray and pray.....

[Fengy]

bring your watch to RSC and they will fix it for you within 20 mins - without cost

Also, i believe cut them some slack as you only asked them to check the glass and they probably just did that. If you asked them to check the whole watch, that might not have happened.... but i understand.... more time wasted thats all..

[zidaneong]

Bro,

See below for side view pic. Was lazy to take it out haha.

Nowadays, RSC standard falling sia.