Disappointing Panerai

[FlyingTiger]

Here we go again!

Watch has been send to Panerai Boutique, again. And as usual: no response from the Panerai Team.

Read the story here: http://watches.tigi.me/panerai/

Thanks and Cheers

Pointless
Annoying
Naive
Embarrassing
Rude
Arrogant
Idiots

[FlyingTiger]

Here we go again!

Watch has been send to Panerai Boutique, again. And as usual: no response from the Panerai Team.

Read the story here: http://watches.tigi.me/panerai/

Thanks and Cheers

[hyperS]

Sad but true!

That’s why despite I am tempted to get another AP ROO like the new Havana or Vampire, I just can’t do it! Furthermore the stacked movement thing ain’t too glamorous.

Wtf!! I have been hearing so many such reviews of AP watches over the past two years ... mostly from ex-AP owners and some local AD friends.

[Oceanklassik]

Tell me about it bro. I had a pre-owned AP ROO Volcano, brought home 1st night play with it the crown came off the casing smoothly!!! Shock of my life. Quickly return to dealer the next day.

Wtf!! I have been hearing so many such reviews of AP watches over the past two years ... mostly from ex-AP owners and some local AD friends.

[Oceanklassik]

I will stick with Rolex between the 2 brands. AP as long as its not the Offshore, you should be fine. Their Offshore range is really AP (Always Problem).

Like the way you termed it - "(A)nother (P)roblem"

[hyperS]

Haha!!!

Tell me about it bro. I had a pre-owned AP ROO Volcano, brought home 1st night play with it the crown came off the casing smoothly!!! Shock of my life. Quickly return to dealer the next day.

I will stick with Rolex between the 2 brands. AP as long as its not the Offshore, you should be fine. Their Offshore range is really AP (Always Problem).

[Ryuden]

Think my next watch will be either another Rolex or AP then.

I will stick with Rolex between the 2 brands. AP as long as its not the Offshore, you should be fine. Their Offshore range is really AP (Always Problem).

[hyperS]

Omg!

Think my next watch will be either another Rolex or AP then.

It's not just this incident. I shared a similar incident about a friend's PAM with the same service provider (Richemont Service Ctr) somewhere in the forum. See if you can find and read it. It's really scary.

[Oceanklassik]

It's not just this incident. I shared a similar incident about a friend's PAM with the same service provider (Richemont Service Ctr) somewhere in the forum. See if you can find and read it. It's really scary.

[hyperS]

Worry

Your this incident may make me hesitant to plunge for my 1st PAM! But Glad that it is a happy ending for you.

Quick update: I had a very friendly discussion with the Managing Director of Panerai yesterday AND I got my watch back!



In addition:
- Money back for the Service Charge
- 2 Years additional guarantee
- 1 Service for Free
- Panerai Yachting Bag

Thanks a lot to Mr. Fauchille for an open, easy going conversation. I wish I could have that last year already....

Cheers,
Alexander

PS I will keep you up to date in terms of the Power Reserve issue

[Oceanklassik]

Sounds good. Hope it goes well for you.

[FlyingTiger]

Quick update: I had a very friendly discussion with the Managing Director of Panerai yesterday AND I got my watch back!





In addition:
- Money back for the Service Charge
- 2 Years additional guarantee
- 1 Service for Free
- Panerai Yachting Bag

Thanks a lot to Mr. Fauchille for an open, easy going conversation. I wish I could have that last year already....

Cheers,
Alexander

PS I will keep you up to date in terms of the Power Reserve issue

[Plan B]

Any database with direct email contacts?

Regards,
Alexander

To ensure your complaint's taken seriously, FedEx your letter to Bonati, copy Pontrue, at Panerai's corporate HQ in Milan. Even if that letter doesn't reach him, or Pontrue, you can be sure a top-level decision-maker would attend to your case.

Do not use the "contact us" email at Panerai's website because your mail, among hundreds of others, wouldn't scream "priority" or "urgent," which a FedEx-ed letter would.

Of course, the deal maker, or breaker, would be how eloquently you frame your complaint in the letter.

Good luck.

[Eight8]

Sorry hear about problem servicing yours. Luckily sold both mine. Aiyo now so many models look exactly like each other and reselling used ones challenging because resale value dropped so much. DNA gone to become very generic brand since Richemont took over. SAD

[FlyingTiger]

Any database with direct email contacts?

Regards,
Alexander