WARNING - Do not purchase from sgwatchwinder / Olivia / Tiara brand

[tokei]

Dear fellow forummers,

I had an extremely bad experience with sgwatchwinder and the person herself, Olivia.
Througout the process to try rectify the defect, she has been unresponsive, irresponsible and dishonest about with her dealings. I am posting this here first as I would have wished that someone had given others such warning first before purchasing from her. I checked and she(sgwatchwinder) has bad record with the authorities as well.

Basically in a nutshell: -
- Product is defective.

- When I first messaged her about it, ended message with 'strange' without reply.

- She did not admit it and was silent when shown video evidence.

- Blames it on her 'factory' instead. Does not take responsibility as seller.

- Wants me to travel all the say to residential place in Punggol for repair. I did.

- Claimed to have repaired it. Problem resurfaced after few days.

- When its still spoilt, she wants me to travel there again. Request for her to collect it from my place for repair again as her first repair did not work. Wanted SGD18 for to/fro trips.

- Asked for exchange if 2nd repair does not work. Say cannot as it is not her practise and say that she is only agreeing to repair as it is under warranty. Of not, she will not even repair. I ask her what if its still defective after 2nd repair. She replied and I quote her stating that "electronic products there is no guarantee'.

- Does not reply or update. Very frustrating.

- Contacted Lazada as I bought it via their website. She lied to Lazada that I was suppose to send it for repair but I didnt. Asked me to liase with Lazada instead.

- Pending help from Lazada.

[triton]

thread starter - please pm me your contact details.

thanks for the feedback.

do keep us posted.

[Caliber]

thread starter - please pm me your contact details.

thanks for the feedback.

do keep us posted.

very bad service n product

[triton]

u used their product before?

very bad service n product

[tokei]

thread starter - please pm me your contact details.

thanks for the feedback.

do keep us posted.

Will do.

[gmt8300]

Thanks for information

[Caliber]

u used their product before?

in response to wat TS reported

[triton]

a message from one of the shareholders of sgwatchwinder

[chiu_peow]

To one of the shareholders of sgwatchwinder aka loyz, you say that your business is a online business. Is the person who is in charge of sales in Singapore called Olivia?

In your post to the administrator, you mentioned that it is a carry-in for warranty issues which the thread starter already stated in his first post. As a buyer, the product broke down again after it was repaired. If it was repaired, how come the item broke down within few days.

Your allegations that the buyer has been a difficult customer from other online merchants, can you prove that by stating which online merchants he bought items from and made big fuss since you say that there are 2 sides to a coin.

Else your message to the administrator carries NO WEIGHT

I do understand that Olivia cannot offer a replacement product since it is an electronic issue.

There are many other brands of watch winder such as boxy, eilux, etc, which also uses electronic components. I don't see any bad reviews about them, so does that mean that your brand uses electronic components'quality that is not same standard as them?

Can representatives from sgwatchwinder comment?

a message from one of the shareholders of sgwatchwinder

[Caliber]

aiyoyo tis isn't very professional,to call customers difficult.. when u do business lidat u ought 2b open to constructive criticisms if yr products n services have flaws.correct it n move on pple will appreciate tsk tsk tsk

[HasR]

Lesson learned! Hope you guys eventually settle it amicably

[chiu_peow]

Fully agree that such seller is UNPROFESSIONAL.

To seller, put yourself in customer perspective. If you had purchase the item and after being repaired, it broke down again within few days, how would you be feeling?


If I need to purchase a watch winder, I will not purchase from you simply because you push the blame to the end user.

aiyoyo tis isn't very professional,to call customers difficult.. when u do business lidat u ought 2b open to constructive criticisms if yr products n services have flaws.correct it n move on pple will appreciate tsk tsk tsk

[gugglez]

thanks for the warning

[tommytoha]

Thanks for the input 👍

[alwaysandy]

Thanks for the warning. Wanted to buy one from them initially