Rolex Service Center info

[teo]

sent my watch in for regulation..... very professionally done..... no scratches no damage ...just a 10 min wait at the lounge/couch....

10 min? That is too fast. My one change only bezel insert took 20min. Authentication alone may take around 15min. 10min is just too fast, hard to believe.

[ohlins]

sorry, just to check... why sent for regulation? thought the watch should be within COSC specifications ?

it was +2 secs/day average..... but i noticed it started to hover around +4 secs/day... could be magnetised....

so i sent it in.... now +1 and less per day....

[Atomant]

Why does local technician always do shoddy jobs? Irregardless wether if it's bikes, cars, airconditioner.....now watches!!!!

Good news to me ima be sendin in my SD this wednesday for regulating~!

[triton]

sent in my explorer II last year, changed hands. got back, saw tweezer marks on minute hand. for hr and second hands, not so obvious. sent it back in to get them replaced. FOC.

[deanlim]

like you said SHOULD BE. sometimes they are not. after wearing for sometime, they might not be within specs. so bring in.

took them just 10 mins to regulate.... that's kind of fast compare to the complexity of the watch design... does it helps after regulation? is yours faster/slower before regulation?

[Oceanklassik]

Sorry to hear abt it. Share ur despair. Its like any item tat one owns; car, computer, hse, watch... When those items get into anothr person's hands, its all up to FATE liao..

[triton]

sorry, just to check... why sent for regulation? thought the watch should be within COSC specifications ?

like you said SHOULD BE. sometimes they are not. after wearing for sometime, they might not be within specs. so bring in.

[deanlim]

sent my watch in for regulation..... very professionally done..... no scratches no damage ...just a 10 min wait at the lounge/couch....

sent in another watch as one bracelet link was stiff....waited for 1 hour while i have my kopi... rsc replaced the entire bracelet under warranty.......... it was beyond my expectation so i was very happy....

so far so good for me..... and i will be there again.....

to avoid situations where they might claim otherwise, i suggest our members to take detailed pics of their watches before sending in for service........ take pics of every surface every link every possible place....... and before handing the watch to the counter staff, show her the condition of your watch.......

it's similar to car workshops.... before taking over your car, they will check for dents and scratches ....... and the owner will acknowledge on a form....

better to be safe than sorry....

sorry, just to check... why sent for regulation? thought the watch should be within COSC specifications ?

[seiko.citizen]

thanks for the heads up... when i send my watch for regulate/service, ill make sure they treat it with care and no add to any scratches there. my watches are all in good condition as i wash every week and will know straight away if anything wrong

[ohlins]

sent my watch in for regulation..... very professionally done..... no scratches no damage ...just a 10 min wait at the lounge/couch....

sent in another watch as one bracelet link was stiff....waited for 1 hour while i have my kopi... rsc replaced the entire bracelet under warranty.......... it was beyond my expectation so i was very happy....

so far so good for me..... and i will be there again.....

to avoid situations where they might claim otherwise, i suggest our members to take detailed pics of their watches before sending in for service........ take pics of every surface every link every possible place....... and before handing the watch to the counter staff, show her the condition of your watch.......

it's similar to car workshops.... before taking over your car, they will check for dents and scratches ....... and the owner will acknowledge on a form....

better to be safe than sorry....

[wolfeyes1974]

Went to rolex servicing center to change a new bezel insert for my TT sub. My watch came back with a few scratches on the side of bezel!!

I discover this when i reached home and shine the watch under light. Before changing the bezel insert there were no scratches. The sight of the scratches made me really angry and upset. Poor standard of service by technician, next time I rather go jw watch or other shops for servicing. Technican just don't follow proper procedure when doing the job ( take short cut). One word to say is lazy.

What do you think of the skill of technicians? When you pay so much for servicing and get the watch scratched. Do you encounter similar problem?

i just realised yesterday mine also like that...but i serviced it 2 months ago...so too bad lah....dun think they'll do anything about it...tot it looked perfect to me when i collected it...wore it only 3 times and i don't think i'm the one who caused it...

dun wanna spend $$ to ask them to repolish again....not now...maybe when i really am bothered with it then do it before the one year warranty expires...besides, they've the disclaimer that scratches, dings and dents are not their responsibility...

cheers

james

[minusplus]

Went to rolex servicing center to change a new bezel insert for my TT sub. My watch came back with a few scratches on the side of bezel!!

I discover this when i reached home and shine the watch under light. Before changing the bezel insert there were no scratches. The sight of the scratches made me really angry and upset. Poor standard of service by technician, next time I rather go jw watch or other shops for servicing. Technican just don't follow proper procedure when doing the job ( take short cut). One word to say is lazy.

What do you think of the skill of technicians? When you pay so much for servicing and get the watch scratched. Do you encounter similar problem?

So far I don't have such encounters before. But some fellow forumers have had similar mishaps too.

Why don't you bring it back to them and insist they polish up the watch for you?

[teo]

What do you think of Rolex servicing center?

Went to rolex servicing center to change a new bezel insert for my TT sub. My watch came back with a few scratches on the side of bezel!!

I discover this when i reached home and shine the watch under light. Before changing the bezel insert there were no scratches. The sight of the scratches made me really angry and upset. Poor standard of service by technician, next time I rather go jw watch or other shops for servicing. Technican just don't follow proper procedure when doing the job ( take short cut). One word to say is lazy.

What do you think of the skill of technicians? When you pay so much for servicing and get the watch scratched. Do you encounter similar problem?

[feudallordcult]

cost of a bezel insert is 51+25=$76 for those who are interested to know.

[feudallordcult]

just called to check. the servicing at rsc will take abt 30mins for the technician to ascertain cost of servcing. price will be from 400 & above. talk abt heavy duty maintenance. period of servicing will take about 3-5 weeks depending on condition of watch.