Rolex Service Centre Experience

[Oceanklassik]

Yes, the ROLEX Service Centre (RSC) will change the GMT Master II (16710) bezel of your choice for you as long as you pay for the item and service (should be around $100+), and on condition that you have to return the old bezel to them.

[Atomant]

Ok thanks for the clarification. As far as I know, RSC's in the US would not replace the bezel insert with a different colored one at all.

[Oceanklassik]

It depends on the model, may be. For the 16710, I have asked and seen it myself that it could be done legitimately with the RSC, Singapore. What I was informed by the staff was that there was no indication of any sort on the three bezel variations of this model. This is different from some other models such as the Submariners where there is the "LN" or "LV" or "LB" stated on the model nos. In those cases, RSC will not change the bezel for you.

I am not so sure about the Explorer IIs, ie if there's any indication on the model/serial nos. to indicate whether it is a white/black dial. I do know, however, that RSC will change the dials on an Explorer II (16570) of your choice for you for $600+.

[Atomant]

RSC Singapore, really?

Hi fellow forum members I have just recently sent in my 16710 in to RSC for a total service or so called 'overhaul' by RSC. But I am wondering on the other hand, they might polish the case and make it look good and all, but how do we know that they actually dismantle everything down to the movement and inspect every single part of the movement if not at all? And to what extent?

The reason for my suspicion is because when I sent in my LV Submariner for a simple regulation my watch is returned to me scratched on the top side of my bracelet which brings to the conclusion that the watchmaker scratched my bracelet while trying to remove the spring bars without any protection on the bracelet against the table or any hard surface. Shoddy workmanship. And with a shoddy workmanship like that how can I be sure that a 'complete overhaul' is indeed a 'complete overhaul'?

My suspicion is unfounded but not without a reasonable doubt. But I am wondering could the watchmaking industry in singapore be just like the automobile industry?

[Atomant]

FYI, RSC Singapore is privately owned?

[seiko.citizen]

sometimes the less you know the better it is.

i have encountered mechanic who claim to change parts, but did not operate on my car at all. infact, it was due to further investigation did i find out that they never change timing belt as promised. infact, i had just paid $1200 for a car wash, and air freshener.

[damienloh]

i don't want to know what they do or can do, just fix the watch good enough.

[newbie09]

Take it as use the $ to buy 2yrs of warranty??

[relac88]

you have a point but rolex center will just smile at you if you lodge a complaint

[Ian Limm]

when it comes to servicing of cars and watches you really are at the mercy of the individual technician.

it is all because they is no way we can verify what was done or not done.

bro seiko citizen's story is a very real one happening all the time.

[minimerc]

sometimes the less you know the better it is.

i have encountered mechanic who claim to change parts, but did not operate on my car at all. infact, it was due to further investigation did i find out that they never change timing belt as promised. infact, i had just paid $1200 for a car wash, and air freshener.

Thot it is sop for workshop to show u the used parts replaced?

[Throttle]

thats why, my Submariner never serviced in 14 yrs!

hahahah, still running strong

[seiko.citizen]

Thot it is sop for workshop to show u the used parts replaced?

that depends on workshop and customer request. having said that, a workshop will have piles of timing belts/oil filters/etc in their workshop. can you trust that those "used parts" came from your car in the first place?

RSC is even worse, you will not even be able to see the part at all.

[relac88]

Good thing rolex watches are generally reliable and rarely need to see doctor

[Atomant]

What is really worrying is RSC Singapore is privately owned.