Rolex Service Centre Experience

[rogue_trader]

go complain again dont wait too long after warranty over...

My wife gave up coz she nearly broke down when saw the scratch. Although the scratch was "rectified" immediately, she no longer have the confidence in RSC. Coz if the scratch is by herself, she can honourably accept it but definitely not by some one else.

Bro, what type of watch u used as a guide to determine how fast or slow ur Rolex runs?

We used gmt on our laptops, hps and office pcs to test the timing.

can share where is watch placed when not wearing?
can share what devices and appliances is near watch when watch is @ rest?

All our watches are placed on micro fibre cloth, with each watches resting on a individual clean lenses cloth. No other electronic devices are near the watches.

I can understand the slow running of the watch for time, but why is the date change so critical ?

Initially I thought it was ok but the service staff said RSC tolerance level for date jump is 4mins after midnight, can timing cannot be more than 4 secs slower or 2 secs faster.

The more u send in, the more scratches u get.

Sad to agreed but apparently, I tested and proven this myth.

Assuming the watch is slow 5sec everyday, it's just slightly out of the COSC standards of -4 to +6 secs a day. While it's SLIGHTLY OFF, it isn't a big issue.

MUST the date of your watch change at 12mn sharp? Nope?

As above quoted by the service staff of RSC which made me quite uneasy.



Hope we can have better service from RSC. Since our rolexs are our prized babes..

[jojosnr]

Sorry, Sir. Mistake. Supose to quote the one who has the prob.

not sure why you are quoting my post.

i am asking questions.

[mtb]

I guessed TS is feeling a bit sad to have spent so much on a watch, end up having such inaccuracy.

I am sure he will.... and other (more expensive) brands have been reported to be worse than Rolex on this department :P

[triton]

not sure why you are quoting my post.

i am asking questions.

I can understand the slow running of the watch for time, but why is the date change so critical ?

can share where is watch placed when not wearing?
can share what devices and appliances is near watch when watch is @ rest?

[jflye]

I guessed TS is feeling a bit sad to have spent so much on a watch, end up having such inaccuracy.

[Darkangel]

Summary of full story.

Bought wife new rolex in May. Been slow every day like 5 secs, and date change 5 - 6 mins.
Bring in 1st time, hospitalised for 1 week. Watch still slow by 5 - 6 secs, date slightly better, change @ 4mins 30 sec..
So send in again, they calibrate and said ur watch is slow by 2sec only when me and my wife used gmt
as reference every day. then I realised date change start getting slower like 6 - 7mins again so I send in.
this time hospitalised for 1 and half week, come out bracelet scratched. 1st day date change within 5mins,
but after that day up til nw, date changed from 8 - 9mins.
Really dunno what to say of Rolex standards.

Assuming the watch is slow 5sec everyday, it's just slightly out of the COSC standards of -4 to +6 secs a day. While it's SLIGHTLY OFF, it isn't a big issue.

MUST the date of your watch change at 12mn sharp? Nope?

[leonmike]

The more u send in, the more scratches u get.

[jojosnr]

I can understand the slow running of the watch for time, but why is the date change so critical ?

can share where is watch placed when not wearing?
can share what devices and appliances is near watch when watch is @ rest?

[triton]

can share where is watch placed when not wearing?
can share what devices and appliances is near watch when watch is @ rest?

[deslene]

Bro, what type of watch u used as a guide to determine how fast or slow ur Rolex runs?

[Parallels]

go complain again dont wait too long after warranty over...

[rogue_trader]

Quite disappointed with RSC

Summary of full story.

Bought wife new rolex in May. Been slow every day like 5 secs, and date change 5 - 6 mins.
Bring in 1st time, hospitalised for 1 week. Watch still slow by 5 - 6 secs, date slightly better, change @ 4mins 30 sec..
So send in again, they calibrate and said ur watch is slow by 2sec only when me and my wife used gmt
as reference every day. then I realised date change start getting slower like 6 - 7mins again so I send in.
this time hospitalised for 1 and half week, come out bracelet scratched. 1st day date change within 5mins,
but after that day up til nw, date changed from 8 - 9mins.
Really dunno what to say of Rolex standards.

[tzehou]

Go in the monring when they had just starting to open shop is the best. I send it mine at around 1030am, got it at around 1pm on a weekday.

[terry79]

I sent in at 1000hrs and collect it at 1400hrs same day.

[Jimmee]

Just did an authentication at RSC, was told minimum they need at least 4 hours now.