Rolex Service Centre Experience

[clocking]

Usually whats the suitable arrangements with seller to go RSC?
1) lets say I meet up the seller tonite n after viewing ok..then we meet again at RSC next day n hang around there few hours?
2) or meet directly at RSC on the spot see first then decide to buy or not?

Cos not sure how the usual arrangement or gentleman way between seller n buyer if want to verify at RSC..
Example ;
Step1) Buyer meet seller n agreed the price but need to verify at RSC.
Step2) Next, both meet at RSC, buyer pay $107 fee first. Seller hand the watch to ctr.
Step3) After few hours, received call from ctr. Both appeared at ctr...buyer check the watch, happy and pay full amt to seller on the spot?

Is above the usual practice?

There is suitable arrangement if both parties corporate.

Example: WTS: Mint GMT 2C Black/Blue 116710BLNR $10,200.
Step 1) Buyer meet seller at viewing location no obligation but buyer agree the price & condition but need to verify at RSC but seller don't want to waste time hang around there but seller want to close the deal but buyer die die need to verify at RSC but hey how many but lahhhh...

Step2) No seller want to waste time meet directly at RSC for buyer decide to buy or not. Verify at RSC if lucky take few hours if unlucky almost whole day. Is good to do this way, buyer meet seller at viewing location no obligation, buyer on the spot decided to buy, buyer need to verify at RSC, seller have no time to hang around there, nothing impossible if both parties corporate but how. Step3 maybe help.....

Step3) After few hours viewing & talking, buyer check the watch & happy with seller attitude, both parties happy. Buyer pay $200 deposit, buyer don't have to meet up on sending the watch to RSC, both parties meet up on collection at RSC. Example, meet up on sunday night, seller sending the watch to RSC on next day during free time, set appointment with buyer day & time for collection, both parties meet at RSC reception for collection. Buyer noted this down, payment receipt not indicated the watch original or fake, seller won't do collection until buyer present, verbal explanation given by the receptionist.

The last step) Collecting & payment $107 by buyer, don't forget your courtesy gift ROLEX pouch by RSC. Make use of the guest lobby, both parties sit down let buyer check all the set, buyer making the rest of the payment 10k, buyer please cooperate prepare big cash , easy for seller.

Seller closed the deal with happy, buyer walk out from RSC like walk out from AD hehe. Both parties happy ever after & Mary Christmas.

[tkh]

Not really. There are various scenarios depending how comfortable each is. I have personally experienced the following:

Scenario 1
- both parties meet inside RSC, check watch;
- buyer on deal but decides not to verify;
- transaction done outside RSC; and
- done deal.

Scenario 2
- both parties meet to inspect watch outside RSC;
- buyer confirms deal and wish to verify;
- buyer agreed to pay for verification fee;
- seller seeks verification service and leaves name and contact with RSC;
- verification done and both meet again in RSC;
- seller pays fee and both deals outside RSC;
- buyer reimburses fee back to seller; and
- done deal.

Scenario 3
- both meet outside RSC to view watch and confirm deal;
- both enter RSC where buyer deals with verification with RSC;
- seller is not involved and left watch to buyer; and
- RSC calls and both meet to collect watch and deal outside RSC.

The above were all successful transactions. There were, of course, those, after verification, failed the requirements.

Ok, points noted n very clear

[Oceanklassik]

Not really. There are various scenarios depending how comfortable each is. I have personally experienced the following:

Scenario 1
- both parties meet inside RSC, check watch;
- buyer on deal but decides not to verify;
- transaction done outside RSC; and
- done deal.

Scenario 2
- both parties meet to inspect watch outside RSC;
- buyer confirms deal and wish to verify;
- buyer agreed to pay for verification fee;
- seller seeks verification service and leaves name and contact with RSC;
- verification done and both meet again in RSC;
- seller pays fee and both deals outside RSC;
- buyer reimburses fee back to seller; and
- done deal.

Scenario 3
- both meet outside RSC to view watch and confirm deal;
- both enter RSC where buyer deals with verification with RSC;
- seller is not involved and left watch to buyer; and
- RSC calls and both meet to collect watch and deal outside RSC.

The above were all successful transactions. There were, of course, those, after verification, failed the requirements.

[tkh]

QUOTE=sty13;852239]not sure what is ROC, i guess you mean Rolex Service Centre RSC
RSC open mon to fri office hoursq
for your point 2), unless the seller is a retiree or not working, who would meet at RSC during office hours just to let buyer 'see first then decide to buy or not'[/QUOTE]

My bad typo error, its RSC.
Cos not sure how the usual arrangement or gentleman way between seller n buyer if want to verify at RSC..

Example ;
Step1) Buyer meet seller n agreed the price but need to verify at RSC.
Step2) Next, both meet at RSC, buyer pay $107 fee first. Seller hand the watch to ctr.

Step3) After few hours, received call from ctr. Both appeared at ctr...buyer check the watch, happy and pay full amt to seller on the spot?

Is above the usual practice?

[tkh]

Thks for the reply

There is no 'suitable arrangement' as it depends very much on what the other party wants to do.

[Oceanklassik]

There is no 'suitable arrangement' as it depends very much on what the other party wants to do.

[tkh]

Usually whats the suitable arrangements with seller to go ROC?
1) lets say I meet up the seller tonite n after viewing ok..then we meet again at ROC next day n hang around there few hours?

2) or meet directly at ROC on the spot see first then decide to buy or not?

[jhquek]

sent my watch in at around 11am collect at 4pm on 1st Nov 2013
receipt stated only service charges.

[Roleq]

Any where else to authenticate besides Rolex center?
I once had a watch salesman who open up the back of the Rolex I show him and he said its original. Is it that simple?

[mark81]

it depends on when u send the watch for authentication...

[doink]

sent mine in, it was definitely at least half a day to the next day, but to be safe just take it as the next day as the queues can be ridiculous

[hock_leng]

Hi,


Do you guys know how much is the servicing? i am thinking of getting a 2nd hand DSSD. Thanks in adv

[Williamquek21]

Hi

Last I know RSC told a friend of mine her watch bought from a renowned Rolex resale shop with parts that not original to make it look "better". My friend quickly asked for replacement of all original parts

So I am confuse why would RSC replace bezel color if your original receipt will indicate the original color.

[jflye]

so is TS happy with yur rollie now? as in its performance after RSC

[Tawfiq]

Never said they were at fault...just hope they know how to be apologetic on behalf of the watch technicians, as they are customer service officers. Personally, maybe it's just me....I find them a 'little' arrogant. I certainly hope for the better....as RSC is still a reliable place to send your rolexes for servicing on the whole, could just be a one off. Cheers!

They are very arrogant !!!!! I almost spit fire