Q & A : Servicing Panerai Watches

[redvine]

Fortunately no additional scratches for my case. But my encounter with them was less than pleasant. Sent in my watch due to intermittently stopping. They took in and within a week say repaired. Was surprised by the efficiency. Went there, upon testing on the spot, problem was still there. On the spot, brought it in to their watchmaker stationed there. They say they demagnetized there and then, say should be ok. Ask me bring home wear a few days and see how things go. No need wait till second day. A few hrs after collecting, watch stopped again. This fault has been demonstrated to them at the shop for a few times in the process. And yet they can ask me bring home wear a few day. I went back again to them next day, followed up with an angry email. Then they say will do a complete servicing. Waited a month cause they say need order parts from Panerai. Fortunately, after servicing, its running like a champion now, accuracy of +2sec a day.

[forumRider]

last year I sent for servicing for my PAM too. Yes, warranty of extended from post servicing.

They need to seek approval for what from their manager, may I ask?

To provide free poloshing for me as i later found that there are scratches on my case.
Do u encounter the same?

[redvine]

Just to update. I gotten back my watch finally. Panerai ION extended my warranty by 6 months.
However I noticed a long scratch on my case, which I have informed to them already (when i clean the watch). So they informed that they would get back to me within 3 days to get their manager's approval..

last year I sent for servicing for my PAM too. Yes, warranty of extended from post servicing.

They need to seek approval for what from their manager, may I ask?

[forumRider]

Hi guys, I sent my 510 for servicing since 19 Apr.. till now still waiting for the parts. They keep delaying to say waiting for part to ship over to Singapore. This is the first time i sent my 510 for servicing.

Is this normal? Is there anything I could do? Like extending my warranty? I cannot accept 5 mths of my warranty being makaned.... I have told them if they cant fix it, give me a new piece. Is that reasonable?

Need more advise.
Thanks.

Just to update. I gotten back my watch finally. Panerai ION extended my warranty by 6 months.
However I noticed a long scratch on my case, which I have informed to them already (when i clean the watch). So they informed that they would get back to me within 3 days to get their manager's approval..

[forumRider]

Hi guys, I sent my 510 for servicing since 19 Apr.. till now still waiting for the parts. They keep delaying to say waiting for part to ship over to Singapore. This is the first time i sent my 510 for servicing.

Is this normal? Is there anything I could do? Like extending my warranty? I cannot accept 5 mths of my warranty being makaned.... I have told them if they cant fix it, give me a new piece. Is that reasonable?

Need more advise.
Thanks.

[tyongchi]

Guys, can i ask a noob question? If my pam is still under warranty, do they provide a free routine servicing within the warranty?

Obviously not. But regulation is free though.

[bigbird00]

Hey, Has anyone send PAM chrono for service before? Whats the damage like?

[jedithy]

Guys, can i ask a noob question? If my pam is still under warranty, do they provide a free routine servicing within the warranty?

[coern]

Thanks for sharing your view. I'm on the same page with u. But just wondering whether is this specifically covered under common law? I'm not legally trained so don't really know. If the workshop's liability is clearly spelt out in a document that both parties sign before sending in the watch, I guess it's ok but my thoughts is the workshop would likely have a capped liability to safeguard its business interest. Even if insured, it really depends on how much insurance coverage purchased by the workshop. If a few customers send in 100k RM pieces but workshop only has say 200k insurance coverage, it's not enough to payout.

I guess we might all say that these type of things are rare in sg, but then again we never know.

the insurance policy that the shop owner takes out will probably not be from the first dollar. e.g. maybe first $500 of loss is out of pocket. otherwise a first dollar policy would likely be much more expensive as it is more prone to abuse.

[pegasi]

your original post that set off our discourse is by definition trolling and being OT... it made a false allegation and using an out of place analogy to support that allegation...



i was hoping that we could have a mature and thoughtful discourse and twice during my posts, i pointed out that your original post was wrong and was waiting for you to either acknowledge it or expound on it... but you chose to skirt around or ignore it, while picking on some other points that bring our discussion off-tangent...

what i wanted to say during our discourse, that there is some level of security in sending watches for servicing at 3rd-party service centre and there are avenues for recovery of losses... and i believe that it is still on topic...

this is my final interaction with you here cos you have shown that you are not capable of carrying out a mature and thoughful discussion... post less and process before you post... peace out...

Makes a lot of sense to me...

[clokwerk oranje]

no trolling, no OT

your original post that set off our discourse is by definition trolling and being OT... it made a false allegation and using an out of place analogy to support that allegation...

no recourse from the shop owner
eg if u park your car at a carpark and get stolen, does the carpark owner need to pay your losses?

i was hoping that we could have a mature and thoughtful discourse and twice during my posts, i pointed out that your original post was wrong and was waiting for you to either acknowledge it or expound on it... but you chose to skirt around or ignore it, while picking on some other points that bring our discussion off-tangent...

what i wanted to say during our discourse, that there is some level of security in sending watches for servicing at 3rd-party service centre and there are avenues for recovery of losses... and i believe that it is still on topic...

this is my final interaction with you here cos you have shown that you are not capable of carrying out a mature and thoughful discussion... post less and process before you post... peace out...

[clokwerk oranje]

a theft is a theft, nothing to do with car park or 'watch park'
what on earth is a 'watch park' anyways?
you seem confused by yourself
you leave your car in carpark, you leave your watch in a service center - either one lost, your insurer will go after the carpark owner, or the service center owner, whichever applicable
comprehend?

btw this topic is about servicing panerai, dont go OT with 'watch park'

Actually you were the one who went OT with the inappropriate car & carpark analogy.

I've already addressed satch on his concerns, and he seem to concur with my view.

I was never confused or pleading ignorance, only you seem to have a problem when someone points out that you were wrong. So I would understand you trying to finagle a way out...

In regards to getting your watch insured and getting your insurer to pay you and then them going after the service centre for recovery, that may very well not happen... Your insurer may not even compensate you depending on your policy's terms...

You're the one who is not comprehending that car insurance & watch insurance are not similar & does not work the same way... A theft is a theft, but it still need to meet the terms of the watch insurance policy, otherwise it can be classed as policy holder's negligence and no compensation due... Nothing personal... Peace out...

[clokwerk oranje]

no point avoiding the question by claiming ignorance
you quoted the example of car insurance against theft in carpark
why cant you get your watch insured against theft as well?

what i said was your car/carpark analogy did not apply in the scenario, which you were using to justify your view on no recourse for recovery of losses due to burglary at a 3rd-party service centre... so can you now honestly say that there is no recourse for recovery of losses as per scenario painted?

yes you can insure watch against theft, but is there such a thing as a "public watchpark" specifically built for watches, where you can leave your watch while you go about running errands? is there such an insurance policy that covers such scenario? it just boggles my mind...

[clokwerk oranje]

Thanks for sharing your view. I'm on the same page with u. But just wondering whether is this specifically covered under common law? I'm not legally trained so don't really know. If the workshop's liability is clearly spelt out in a document that both parties sign before sending in the watch, I guess it's ok but my thoughts is the workshop would likely have a capped liability to safeguard its business interest. Even if insured, it really depends on how much insurance coverage purchased by the workshop. If a few customers send in 100k RM pieces but workshop only has say 200k insurance coverage, it's not enough to payout.

I guess we might all say that these type of things are rare in sg, but then again we never know.

i don't think there is a any specific law covering for such a scenario that you've painted... then again, if the service centre's insurance payout is not enough to cover your losses fully, there's an option to pursue a civil suit against the service centre... albeit a more expensive option, with only the lawyers involved guaranteed a winning outcome...

in any case, most 3rd-party service centres will have no problem accepting watches with easy to find parts for full-servicing, ie. ETA, Rolex movements...

however, for watches with in-house movement with parts that are not easily sourced, doubt that a reputable 3rd-party service centre will accept one for full-service... just for the sake of asking, i've asked one 3rd-party service centre if he was able to carry out full-servicing on a PAM with in-house movement, he replied categorically that he's not able to source for replacement parts...

[satch]

Why dont u get your watch insured then send to service

I know lloyds will insure almost anything under the sun but the cost of insurance is a question mark lol

But still, I don't think insurance company will cover that risk if owner decides to send in the watch to an unauthorised service center, no matter how good the reputation may be.